Return & Refund Policy

Thank you for shopping with Love2WearScrubs. We want our customers to shop with confidence and understand our return and refund process clearly.

Please review this policy carefully before making a purchase.

Returns Eligibility

We accept returns for eligible items under the conditions listed below:

  • Items must be unused, unworn, unwashed, and in original condition
  • Items must include original packaging and tags where applicable
  • Return requests must be submitted within 14 days of delivery

Products that show signs of wear, washing, damage caused by misuse, or alteration may not qualify for return approval.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Used or washed scrubs
  • Worn apparel
  • Clearance or final sale items
  • Personalized or customized items
  • Certain accessories where applicable

Damaged, Incorrect, or Missing Items

If you receive an item that is damaged, defective, incorrect, or missing, please contact us within:

  • 5 days of delivery for standard products
  • 10 days of delivery for specialty or electronic-related items, if applicable

To help us review and resolve the issue quickly, customers may be asked to provide:

  • Clear photos or videos of the product
  • Photos of packaging
  • Order number
  • Description of the issue

Return Process

To request a return, please contact our customer support team before sending any item back.

Customer Support Email: Love2wearscrubs@gmail.com

Once your request is reviewed, we will assess the situation and provide further instructions if the return is approved.

Return Shipping Costs

Return shipping costs are determined based on the reason for the return:

  • Defective, damaged, or incorrect items — If the item you received is faulty, damaged in transit, or not what you ordered, we will cover the cost of the return or arrange an appropriate resolution such as a replacement or refund without requiring the item to be sent back, depending on the circumstances.
  • Change of mind or incorrect order placed by customer — If you wish to return an item because you changed your mind or ordered the wrong size, color, or product, the return shipping cost is the responsibility of the customer.
  • Items lost in transit — If your order was lost during shipping, no return is required. Please contact us and we will work with our fulfillment partners to arrange a resolution.

Please note that return shipping fees, where applicable, are non-refundable and will not be reimbursed as part of the return or refund process.

Please do not send any item back without first receiving written authorization from our support team. Unauthorized returns may not be accepted or processed.

Refunds

Approved refunds will be issued to the original payment method used during checkout.

Refund processing times may vary depending on your payment provider or financial institution. Please allow approximately 5–10 business days after approval for the refund to appear in your account.

Exchanges

At this time, direct exchanges may not always be available, depending on product availability. Customers may be advised to place a new order after an approved return request.

Delayed or Lost Orders

Orders experiencing significant shipping delays may be reviewed in accordance with the policies and timelines of our order fulfillment partners.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist with a shipment review.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrectly entered addresses
  • Unclaimed packages
  • Refused deliveries
  • Delivery issues caused by incomplete address information

Additional shipping charges may apply for reshipment requests.

Third-Party Fulfillment & Logistics

Love2WearScrubs partners with trusted third-party fulfillment and logistics providers to process and deliver customer orders.

As certain products may ship from third-party fulfillment centers, return approvals, refund reviews, replacement requests, shipping investigations, and delivery timelines may require carrier verification and supplier review procedures.

Love2WearScrubs remains the primary point of contact for all customer service inquiries, returns, refunds, and order-related support.

Non-Refundable Situations

Refunds or returns may not be approved under the following circumstances:

  • The item has been used, worn, or washed
  • The customer ordered the wrong size, color, or item
  • The shipping address provided was incorrect or incomplete
  • Delivery delays caused by customs, carriers, weather, or force majeure events
  • Tracking confirms successful delivery
  • Return request is submitted outside the approved return window

Cancellations

Orders may only be canceled before processing begins. Once an order has entered processing or shipment preparation, cancellation requests may not be possible.

Contact Us

If you have questions regarding returns, refunds, or your order, please contact us at:

Love2WearScrubs

7762 Tyrell Peaks St, Las Vegas, NV 89139, United States

📧 support@love2wearscrubs.com
📞 +1 (314) 379-1384

Business Hours:

Monday – Saturday: 6:00 AM – 4:00 PM (PST)
Sunday: Closed

By placing an order with Love2WearScrubs, you acknowledge and agree that certain products may be processed and fulfilled through third-party logistics and fulfillment partners and return or refund reviews may require additional verification procedures.